I had such a wonderful experience at VCA Animal Hospital in Battle Ground on September 3rd. I had to bring both of my pitbulls, Roxy and Ruger, in by myself while also having my 1 month old baby with me, and everyone there was incredibly kind, patient, and understanding.
They were kind enough to put us in a room where we could wait comfortably with both dogs and the baby. Thankfully, my dogs were very well behaved and my baby slept for most of the appointment, but I still really appreciated how accommodating everyone was.
The veterinarian ended up running a little behind, but the staff was so apologetic and kind about it. I was there a little over 2½ hours, which honestly wasn’t too far beyond the expected appointment end time, and I never felt like anyone was frustrated or inconvenienced by us.
Toward the end of the appointment, my baby started crying really hard. The staff was so understanding that they let me leave through the emergency exit and told me I could take care of payment after I had gotten home. They even offered to help me get everything loaded into my vehicle. Those little things made such a huge difference to me as a mom, a first time one for that matter, who was there alone with two dogs and a newborn.
There was unfortunately one mix-up with the fecal samples I brought in for Roxy and Ruger. I had brought a container with separated and labeled fecal samples for each dog, but I found out two weeks later that the samples sadly weren’t run or were lost. It’s definitely a bummer, especially because my husband is currently working such long hours 7 days a week right now, he is gone before they open and still working after they close, and I am currently without my vehicle as well; lol but those are just me problems at least they are willing to take more samples. But sadly getting new samples in right now isn’t very easy for me.
That said, accidents happen, and this did not change how positive my overall experience was. When I called about it, the woman I spoke with was extremely kind and reassuring and told me there was no rush and that I could bring another sample whenever I was able, even if that ended up being a few months from now. I really appreciated that.
Overall, I would highly recommend VCA Animal Hospital in Battle Ground. Every person I interacted with was kind, compassionate, patient, and genuinely helpful. As a mom who had to manage two dogs and a tiny baby on my own that day, their kindness meant more to me than they probably realized. ❤️
We've had consistently good experiences with the people at VCA Battle Ground. Thanks, everybody there for helping us take care of our furry family, through good and bad.
