Vca Alderwood Companion Animal Hospital

Love this vets!! Giddy loves coming here!!

My first experience with Jill James was extremely disappointing. I arrived about 10 minutes late, and instead of being treated with understanding, I felt I was met with a rude and unfriendly attitude from the moment I walked in. The entire visit felt uncomfortable and unwelcoming. When I explained that I didn't want my puppy sitting on the exam counter because of concerns about bacteria and cleanliness, James seemed irritated and gave me attitude with side eyes and cleaned the table rather than addressing my concerns professionally. Throughout the appointment, I felt rushed, as if getting me out the door was more important than providing quality care. I also asked several questions about my puppy's health, but instead of receiving detailed explanations, I was simply told to look at a flyer. As a pet owner, especially during a first visit, I expected better communication and more guidance. A veterinarian should take the time to educate and reassure clients, not brush off their concerns. What made the experience even more unprofessional was hearing negative comments about staff members and trainers during the appointment. That is not something clients should be witnessing in a professional veterinary setting. Overall, I left feeling frustrated, uncomfortable, and disappointed. A veterinarian can appear friendly at first, but what matters is how they treat clients and their pets during the appointment. Unfortunately, this experience did not meet even basic expectations for professionalism and customer care. I would not return, and I cannot recommend this clinic based on my experience. If I could give zero stars, I would.