I just had my cat Allison spayed here and everyone was very kind, it went really well, they checked up on her afterwards and most of all the cost was very low! I had called around to many vet offices and they were by far the cheapest option although I didn’t feel like I was compromising on quality care! Their office is very clean and staff is very friendly! Allison was really comfortable with everyone and did great. She was going potty outside of the litter box and after her surgery she has completely stopped doing that! I’m ecstatic! I’d happily drive the 20 minutes from Tacoma to bring my animals here! I’m so glad I found them!
Cascade Vet has done a wonderful job of treating our cats for years now. They are very kind and knowledgeable. I'd recommend them to anyone.
Carina and Dr. Teberg are fabulous. They were really flexible and helped us get our 8-year old cat, Mochi, in for an annual check up and rabies shot.
A bit of background on Mochi, whom we love like a son:
If he were an old man, you’d probably describe him euphemistically as “liking things a certain way.” He’s also quite anxious.
Our last vet said Mochi has “a long list of NOs.” These include, but are not limited to:
- Machine sounds (beeps, buzzes, etc.)
- Being touched by strangers
- Having anything put in his ears or mouth
- The sound and texture of plastic
- Smelling, hearing, or seeing other animals
- Medicine (if it has an odor, he thinks we’re trying to poison him)
- Treats
- Change of any kind
So, ya…. Mochi is a pretty particular guy. I dread the time of year when his annual check-up rolls around. He gets so upset and I feel like I am always apologizing for his hissing, growling, and peculiarities.
Despite his behavior, Carina and Dr. Teberg treated Mochi with kindness and flexibility. They let us bring him in using a fleece lined bag instead of a carrier (which makes him feel less threatened because it dampens sound). They also let us stay in the room with Mochi during his exam as long as we didn’t touch him. He gets really anxious when he’s alone with strangers, and some vets in the past required us to leave the room (…never goes well). I appreciated Cascade Veterinary Hospital’s flexibility in letting us stay so we could reassure him.
Carina also had a grooming bag to put Mochi in. That worked really well. I hadn’t seen one before, but it’s a bit like a straight jacket. That helped a lot because he normally runs around trying to get away from the vet. The pressure around his body calmed him down enough so that they could do an exam. He was still really mad, but at least he was secure and not a danger to others.
Thanks again, Carina and Dr. Teberg, for caring for such a difficult patient! This review makes Mochi sound like a jerk, but when he’s at home, he’s a happy, cuddly guy. (It may be hard to believe, so I added a photo as evidence.)
I recently visited this clinic out of concern for my grandparents’ senior dog and had a very uncomfortable experience. We brought in a photo of the dog’s eye to ask a question at the front desk. The desk staff took the image to the veterinarian to see whether she had time or could offer guidance.
The response from the doctor—though not directed at me was extremely loud, emotionally charged, and directed at the front desk staff. She repeatedly stated that she had already had a tense, long day and appeared upset by the mere audacity of being asked whether she had time to address our concern. I didn’t know if she was upset at the lady or this was purely just a meltdown, binary, reactive behavior stemming from exhaust? Just juvenile and I want prepared to hear everything she said in her “private” conversation so loud. She said to the lady to tell us to just go to an er and she’s been through enough today lol
During this exchange, the doctor also raised her voice and said, “Is she going to get all my other dogs sick here with a respiratory disease?” referring to our dog. This was said loudly, in a public area, without having examined the animal, and was jarring and distressing to witness.
I understand that veterinary professionals experience stress and demanding workloads. However, reacting in this manner—particularly toward staff and in front of clients—felt disproportionate and unprofessional. Watching a front desk employee be spoken to this way was dehumanizing and created a tense, uncomfortable environment.
This practice serves elderly pet owners and senior animals, situations that already involve vulnerability and overwhelm. Calm communication, patience, and emotional regulation are especially important in these settings. Unfortunately, that was not what we experienced.
As someone who is sensitive to loud or intense interactions, and as a family member already overwhelmed by caring for elderly relatives and an aging pet, this interaction left me feeling uneasy. Because of this, I do not feel comfortable returning to this practice and hope this feedback is taken constructively.
I don’t want an apology and the front desk seemed embarrassed I heard all of that. It just seemed very sadistic and cold. That dog is extremely old and yes as she said it could be very sick with such issues, we are unsure- but that’s what makes this response especially detached and disrespectful to me!
UPDATE: just got home from a different ER. They said she has cherry eye which was a relief but that doctor at cascade horrified me like my dog was going to wipe out all these innocent dogs in the vet office. I’ve been panicking. imagine this much stress and fear mongering, projection- all stemming from her stress today. A stress that is her livelihood. That wasn’t right. I do not appreciate people who malfunction under stress and take it out on others
